In 2012, an article published by Angi, then Angie’s List, started to open the discussion over HVAC service contracts. In the commercial market, concerns manifested around the maintenance task list that, arbitrarily, needed to be completed every three months. These schedules don’t reflect the real maintenance needs of an HVAC unit so owners are asking why they would pay for services they don’t really need? In response to that question, […]
What is a Truck Roll? A truck roll is any time a technician is dispatched to a facility to perform service, maintenance, inspections, installations, etc. It may sound counter-intuitive to reduce the amount of truck rolls for a contractor who makes money from their skilled technicians’ time on site, but they are often unproductive. Every time a technician is dispatched, the company incurs an expense estimated to be as low […]
Every company wants to do what’s best for their customers, and the HVAC industry should be focused on providing the most value for their clients. When clients are happy and pay for only what they need, the total cost of ownership of a piece of HVAC equipment stays under control. According to ACHR News, “Building owners care greatly about the profitability of their building, which means they want a good […]
Smart and connected controls for commercial HVAC systems open up a world of possibilities through data. This includes the application of analytics to prevent unnecessary truck rolls and the scrambling that happens with emergency service calls. Systems can also receive the right amount of maintenance based on data, not on assumptions. Commercial HVAC system service providers need to know how data reduces surprise service calls and unnecessary maintenance by enabling predictive maintenance.